30/11/11
Leventer Group becomes founding member
of Customer Experience Professionals Association
(CXPA)
Leventer Group
announced that it has become a founding member
of Customer Experience Professionals Association
(CXPA), a new global non-profit organization dedicated
to the strengthening and advancement of the growing
field of customer experience management.
02/06/11
Leventer Group signs agreement to become
a consultant for Net Promoter Score®
Leventer Group
announced the signing of an agreement with Satmetrix
(San Mateo, California) www.satmetrix.com,
to become a specialist consultant for Net Promoter
Score®, the loyalty metric that has step-changed
the world of business www.netpromoter.com
23/02/11
Leventer Group and Empathica sign strategic
partnership
Leventer Group
announced that it has signed a strategic partnership
with Empathica (www.empathica.com)
to market in
Latin America all its portfolio of solutions for
measuring, managing and improving customer experiences
as well as triggering positive word of mouth.
06/30/10
Leventer Group joins CASRO
The Board of the
Council of American Survey Research Organizations
(CASRO) has voted and approved the membership
of Leventer Group. Founded in 1975 and with more
than 330 member companies in the U.S. and abroad,
CASRO (www.casro.org)
is the premier association for research businesses
and their executives representing nearly 8 billion
dollars in global annual revenue.
10/09/09
Leventer Group celebrates Customer Service
Week 2009
From October 5 to
9 Leventer Group celebrated Customer Service Week
2009, the world-famous event that acknowledges
employees efforts to offer a quality service and
that stresses the commitment of companies towards
total customer satisfaction.
07/02/09
Leventer Group
launches syndicated study on airline satisfaction
Leventer Group has
initiated the first syndicated study focused on
understanding Mexican passengers’ satisfaction
with the main airlines operating in the country.
01/21/09
Leventer Group opens offices in the US
Leventer Group continues
its international expansion with the opening of
an office in the US..
01/14/08
Leventer Group becomes a member of the
American Society for Quality
On January 7th, 2008,
Leventer Group became a member of the American
Society for Quality (www.asq.org),
the world´s
leading authority on quality.
11/12/07
Expansion magazine publishes a new study from
Leventer Group on the power of WOM
The mexican business
magazine “Expansión”(www.cnnexpansion.com)
published on its
November edition the most recent study from Leventer
Group entitled “The Power of WOM on Purchasing
Decisions of Mexican Consumers”.
09/19/07
Leventer Group opens Quality Department
As
part of its strategy for achieving certification
of the recent ISO 20252 for Market Research, Leventer
Group has decided to open a Quality Department
which will initiate operations by the end of September
2007.
08/21/07
Expansion magazine publishes a study by Leventer
Group on service quality in Mexico
Expansion, the leading
business magazine in Mexico (www.cnnexpansion.com),
published in its
August edition the main results of the study "Perceptions
of Service in Mexico 2007".
06/20/07
AMAI publishes a study from Leventer Group which
links customer recommendations and satisfaction
The
Mexican Association of Market Research and Public
Opinion Firms (www.amai.org)
has published in
the latest edition of its magazine “Datos,
Diagnosticos y Tendencias” (Data, Diagnostics
and Trends) the latest study conducted by Leventer
Group entitled “What drives the Net Promoter
Score (NPS)?: Customer Satisfaction & Delight
as the Engine of Recommendation”.
05/28/07
Merca2.0 magazine positions Leventer Group as
the ninth largest market research agency in Mexico
Leventer
Group has been ranked by Merca2.0 magazine
(www.merca20.com)
as the ninth largest
market research agency in Mexico.
07/06/06
Leventer Group becomes representative of the Service
Quality Institute
Leventer
Group announced that its division, Leventer OD,
has become a representative of the Service Quality
Institute (Minneapolis, MN, USA), the world leader
in service training.
05/11/06
Leventer Group begins operations in Argentina
Leventer
Group has initiated its international expansion
with the opening of an office in Buenos Aires,
Argentina which will become the base for its South-American
operations.
03/15/06
Leventer Group acquires GMI platform for conducting
online research
Leventer
Insights, a division of Leventer Group, has signed
a five-year agreement with GMI (Seattle, USA)
to exploit its NET – MR system, a modern
and powerful platform for conducting market research
over the Internet.
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