Leventer Group announced the signing of an agreement with Satmetrix (San Mateo, California) www.satmetrix.com, to become a specialist consultant for Net Promoter Score®, the loyalty metric that has step-changed the world of business www.netpromoter.com

Through this agreement, Leventer Group will implement a state-of-the-art customer experience improvement solution jointly developed by this U.S. consulting firm and Bain & Company (Boston, Massachusetts)

The Net Promoter Score® model combines the results of this metric (customer willingness to recommend the company’s products and/or services) with several organizational features (leadership, processes, technological architecture, corporate communications) to drive business transformation and boost customer loyalty.

Leventer Group is expected to be ready to deliver this new service by the end of the year once the certification process concludes.